Please note that effective 1 September 2025, the updates of status codes B, G, G1, I and J will be the responsibility of the debt counsellor to perform updates on the DHS system, subject to the specific provisions below. In addition to the DHS status updates, the debt counsellor must upload the relevant documents specified in section 4 to the DHS system simultaneously with the updating of the relevant DHS status code. Please refer to the NCR Circular 09 of 2025 for guidance.

Circular.

Kindly be advised that as of 15 January 2025 all DHS status code request escalations must be sent to Alex Holtzhausen on e-mail address aholtzhausen@ncr.org.za or Qhamani Loni on qloni@ncr.org.za. You are required to send your escalation to one of the two officials and not to both. The NCR is aware of the current issues with the system and working to resolve them shortly. We apologize for any inconvenience caused.