Please note that effective 1 September 2025, the updates of status codes B, G, G1, I and J will be the responsibility of the debt counsellor to perform updates on the DHS system, subject to the specific provisions below. In addition to the DHS status updates, the debt counsellor must upload the relevant documents specified in section 4 to the DHS system simultaneously with the updating of the relevant DHS status code. Please refer to the NCR Circular 09 of 2025 for guidance.

Circular.

Kindly be advised that as of 15 January 2025 all DHS status code request escalations must be sent to Alex Holtzhausen on e-mail address aholtzhausen@ncr.org.za or Qhamani Loni on qloni@ncr.org.za. You are required to send your escalation to one of the two officials and not to both. The NCR is aware of the current issues with the system and working to resolve them shortly. We apologize for any inconvenience caused.
WELCOME TO THE DEBT RELIEF PORTAL System LogIn
Only Debt counsellors have access to this application.

If you have any questions please contact the NCR
The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, investigation of complaints, and ensuring enforcement of the Act.

The Act requires the Regulator to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.

The NCR is also tasked with the registration of credit providers, credit bureau and debt counsellors; and enforcement of compliance with the Act.

Registration of Debt Counsellors
The Act makes provision for the registration of debt counsellors which have complied with all the provisions of The Act and satisfied the training requirements of the NCR.

Debt counsellors will conduct independent enquiries into consumers financial circumstances and make recommendations to the courts concerning debt restructuring and suspension of reckless credit agreements.